The Challenge
MKV Luxury Car Rental in Dubai was acquiring customers primarily through high-volume WhatsApp inquiries, which made it impossible to accurately measure what was driving actual bookings and revenue. Tracking was broken across all platforms, there was no lead qualification workflow, and the paid media campaigns were optimising for low-intent WhatsApp clicks rather than confirmed bookings.
Our Approach
Conducted a full UX and conversion audit to identify booking friction points. Fixed conversion tracking across all platforms and implemented offline conversion tracking to connect ad spend to confirmed bookings. Designed a structured WhatsApp qualification workflow using Gallabox. Rebuilt paid media campaigns across Google, Facebook, and TikTok for revenue-optimised bidding. Deployed Sales AI automation to reduce response time and improve lead handling. Produced luxury car video creatives for performance placements.
The Results
+30% incremental car rental revenue in 3 months. +50% higher average booking value per customer. Full performance dashboard delivered tracking bookings end-to-end from first click to paid reservation. Complete attribution visibility across all paid channels for the first time.
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